Surf4Life offers fully-managed and outsourced Internet Hotspot solutions under the brand Internethotspot.co.za, with a specific focus on the hospitality industry. The Hotspot provides coverage to all hotel rooms, conference centre, business lounges and common guest areas.

The company prides itself on implementing hotspot solutions that offer a fast browsing experience for guests and a service that hotels can be proud to market. The Hotspots are implemented using best-of-breed wireless antennae technology specifically designed for hotels. They are easy to manage and support hotels by offering a hands-off approach. The network and Telco infrastructure is always supplied and managed by Surf4Life, and all support calls are logged via the Ensync NOC.

Success of the Hotspot is mainly attributed to hotels that are four and five star in nature and  have a high-volume of international business users who require connectivity during their stay.

Features

• Revenue-share models with no risk to the hotel
• Monthly revenue feedback reports
• Secure credit card transactions via a payment billing gateway for the purchase of online minutes by the user
• Online web interface for the registration of conference-users at a specified daily rate. The web interface can also be used to purchase minutes via cash at the front desk, which is then allocated to a room.
• Training for key hotel staff for the web interface
• A “no nonsense” refund approach is adopted for any guest that is not happy with the Internet service irrelevant of the reason provided
• Users who have bought time can use the same username and password at any other Internethotspot.co.za-enabled venue or hotel
• Marketing material is available in the form of signage and table talkers
• The online system has multiple language options, which makes for easy navigation for international guests